SpO2 Assistant questions & answers

App that helps monitor, review and analyze SpO2, pulse rate, and perfusion index in real time with an automatic scanning device
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Question by Hasara
1 view
February 19, 2025

I want to extract the value in the startTime field from a .txt file containing metadata and convert it into a readable format. For example, the current entry looks like startTime=1694836-1694404- 0 0: 0: 0.

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Question by cmcase
232 views
July 20, 2021
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Answer by Akash Shah

It is possible that there could be a technical issue causing the software to not detect the device. To fix it, you can try the following steps:

  1. Make sure the device is properly connected to the computer and turned on.
  2. Restart both the device and the computer.
  3. Update the software to the latest version.
  4. Check if there are any driver updates for the device. Install them if available.
  5. Try connecting the device to a different USB port.
  6. If the issue persists, contact the support team for the "SpO2 Assistant" program for further assistance.
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Question by User
541 views
February 18, 2020

The USB cable works because I can charge the device, but when conecting to the computer to download the data, SpO2 says that "no available device found".

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Answer by Steven Enright

I need the hardware driver for Contec pulse oximeter CMS50F.
Where can I find it or how can I get it.

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Question by Frank
540 views
August 21, 2016

I'm looking for a document that will help me interpret the data I'm recording. The above document link states that this is no longer available.

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Answer by Sean Hill

When you install the application, a manual file will also be installed on your PC. To access it, install the software, then go to Help > Help Topics and a PDF file will be opened instead.


The name of the file is: manual_en.pdf

Tip: You can also find the file in C:\Program Files (x86)\SpO2 Assistant\help

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Question by Guest
459 views
September 3, 2016

I am able to connect to the device. I click the box "View device stored data only," then "connect." I click the box "user index", then "receive data." The "Receiving device stored data" box comes up. Then I get a message telling me that device is "Finished receiving data!". I click "Ok" but then the data is not listed when I choose "Open." I've used SpO2 Assistant successfully once before on this desktop computer so I don't know what's happening today.

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Answer by Alex Urbach

I've found an application that you can use to learn how to properly get the data from device to PC.


There is a page where you can check this with the corresponding images as well: https://www.healthcare4home.com/spo2assistant-download-data/p.html


Additionally, I would recommend reinstalling the software along with its drivers and it will work normally afterwards.

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Question by Schack
427 views
January 4, 2017

Is it possible to get the raw data from the SpO2 assistant? I will like to synchronize the raw data with data obtained from a neuroimaging technique.

Stephen Prastman
Answer by Stephen Prastman

You can get the raw data from the application while browsing to the installation directory.


Install directory: C:\Users**UserName**\AppData\Local\VirtualStore\Program Files\SpO2 Assistant\Data.


Note: Replace USERNAME with your actual username, then you can browse to the location.


The files will be in the SpO2 format which is proprietary.

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Question by John
304 views
September 13, 2016

I have two computers that I use the SPO2 Review software. I can find the folder that the files are in but I can not copy and paste the files to a different computer.

Stephen Prastman
Answer by Stephen Prastman

You won't have the possibility to copy the files if the software is started and the files are loaded into the application, but if you close the software and then use a flash drive to copy the files, everything should be good.


I've checked the software, and it appears that it doesn't have any restrictions regarding file copy and any other related to that.


To be extra sure, just close down all the apps running in the background and then copy the files because there is no other special way to do this.

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Question by Yuri
211 views
February 24, 2021
Pooja Bajaj
Answer by Pooja Bajaj

Yes, there is a version of SpO2 Assistant available for Android.

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